Contact Center
We understand that in today’s highly competitive and consumer-centric market, customer acquisition and market penetration are the top priority for any leading enterprise, and retaining those customers runs a close second. It is our mission at Dynasty Tech (Pvt) Limited to design, customize and manage customer acquisition and sales solutions that are closely aligned to your marketing strategy, in turn maximizing your revenue and ensuring maximum operational efficiency. Whether you are looking for B2B appointment setting, or sales lead generation, we can craft solutions that will meet your needs. We realize the value of key metrics like customer satisfaction, first call resolution, cost per hour, and upsell/cross-sell opportunities and the impact they can have on the overall success of your business.
Inbound
The Inbound Definition. So what does Inbound mean? In general, it means anything that is moving inwards or is incoming from another direction. This is important to understand because this idea can easily be applied to marketing, like potential customers that are moving inwards towards a platform or product.
Outbound
Outbound call is one initiated by a call center agent to a customer on behalf of a call center or client. Outbound calls are typically made to prospective customers and focus on sales, lead generation, telemarketing and fundraising.
Technical Support
Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer’s accounts or company software infrastructure.
Work with a Team of Talented Design Ninjas
Our team of professional are expert in hunting there leads and brings outcomes at any cost because they know how to do there job done successfully.
Following are some of the features available in our technical infrastructure to drive efficiency:
✔ Automatic call distribution (auto-dialer feature)
✔ Predictive dialing facility.
✔ Interactive voice response (IVR).
✔ “Hot Transfer” facility
✔ CRM software.
✔ Capacity of up to a 100 active/online agents at any given time.
We a offer wide range of end to end business process management/outsourcing solutions, Including:
✔ Customer acquisition (prospecting sales/lead generation)
✔ Channel Sales.
✔ Product & technical support
✔ Back office customer service and support
✔ Omni channel solutions.